Contact Zerto Support
How to Get in Touch
Support can be contacted in 3 different ways.
Case Management
Login required to access myZerto and to:
- Get help on a new issue | Open a case
- Follow up and/or update an active case | Manage a case
Your case will be managed by a member of the support team.
Refer to Case Severity Definitions & SLAs to get SLAs for each severity level by Support program option.
Email Zerto Support Team
Call for Severity-1 Issues
For immediate assistance on a live Severity-1 production issue call the Zerto Support Line in your area shown below.
For other severity issues, use case management.
Call the Zerto Support Line:
If you have any issues submitting an escalation or are having other escalation issues, please contact the Zerto Support line at one of the numbers below.
Country | Support Contact |
|---|---|
United Kingdom | +44-800-088-5495 |
United States | +1-866-271-3145 |
Australia | +61-1800-466-227 |
Canada | +1-866-271-3145 |
China | +86-400-120-8535 |
Germany | +49 800 182 5265 |
Only available locally:
Country | Support Contact |
|---|---|
China | +10-800-713-1114(N) |
China | +10-800-130-1074(S) |
Germany | +0800-182-5265 |
Indonesia | +001-803-015-203-9790 |
Taiwan | +00801-14-7242 |
South Korea | +003-0813-1992 |
India | +000-800-100-4056 |
Japan | +0800-111-9335 |
Hong Kong | +800-905-393 |
Singapore | +800-492-2306 |
Note: Calls may be recorded for quality assurance purposes.
For additional information on Zerto, our products and support, please go to www.zerto.com or contact your regional account manager.
Next Steps?
Find the help that you need.
Zerto Forums
Get help and/or exchange information and tips with other Zerto customers.
myZerto Portal
Get help and/or exchange information and tips with other Zerto customers.