Zerto Sponsored Research Finds Backup-Only Recovery Solutions Are Failing Organizations One-Third of the Time

Report Highlights the Need for “Unified Solution” to DR/CR Challenges

BOSTON — September 10, 2024 — Zerto, a Hewlett Packard Enterprise company, recently commissioned IDC to conduct a major ransomware and disaster preparedness survey, which revealed the extent to which backup-related issues are currently failing organizations across the globe. These backup-related issues are currently the number one cause of data loss —responsible for 32% of incidents — despite the fact that backup and recovery was cited as the number one priority for IT software investment this year.

The IDC White Paper, titled ‘The State of Disaster Recovery and Cyber-Recovery, 2024–2025: Factoring in AI,‘ pulls its insights from a survey carried out across North America, Western Europe, India, and Australia, among organizations with 500 to 10,000+ employees. Respondents reported an average of 4.2 data disruptions per year requiring an IT response with one ransomware attack and one internal attack per year on average.

Across respondents, the weakness of a backup-only recovery strategy was evident. For instance, 48% of organizations in the survey that paid a ransom indicated they did so despite having valid backups, with the most common reasons cited being a desire for a speedier recovery or minimized data loss. Nonetheless, only 20% of ransom-payers were able to fully recover their data after payment, creating a “worst of both worlds” situation in which organizations deploy and maintain backup environments without any concrete advantages in the event of an attack.

These challenges are exacerbated by worsening personnel issues: according to the report, the most commonly cited disaster recovery (DR) challenges for organizations are “IT personnel time and resource availability” and “IT personnel skills and knowledge.” The same applies to cyber recovery, with 34% of respondents citing “keeping recovery processes up to date” as a primary challenge in this arena and 31% of respondents citing “staff knowledge and skill sets.”

In response to these challenges, the report highlights the importance of a holistic approach to DR and cyber recovery (CR) in which “backup and recovery, disaster recovery, and cyber-recovery” build on each other and provide a higher degree of data protection. Continuous data protection (CDP) in particular provides essential support here, allowing organizations to recover to a point just prior to the attack and consequently minimize any data loss. Unified solutions like these enable organizations to scale systems without proportionally adding staff — an essential benefit since, per IDC, IT organizations tend to take a cautious approach to hiring.

At the same time, businesses remain split on the future of AI. While most respondents claim that AI will have a “significant” impact on DR/CR down the line, a strong majority — 59% — don’t think current AI is trustworthy for DP/CR. Meanwhile, although the vast majority of organizations are using cloud for backup/DR, 58% are still protecting a majority of their apps purely on-premises, suggesting that on-prem remains a highly viable backup/DR solution. Overall, 40% believe AI will provide a greater benefit than a threat.

“It’s unfortunate to see organizations funneling resources into backup processes only to realize that it was all for naught — paying the ransom money and losing the data,” said Phil Goodwin, research vice president, IDC. “What’s clear is that only a holistic approach can eliminate these negative outcomes and keep organizations safe. In particular, CDP will prove increasingly central to unified data protection efforts in months and years to come.”

“Organizations are increasingly responsible for data environments whose complexity they are unequipped to handle and whose integrity they are ill-prepared to safeguard,” said Caroline Seymour, vice president, storage product marketing, HPE. “This is not the fault of any individual organization, but it does demand a more sophisticated approach to data protection — one in which traditional backup is not the be-all-end-all but instead one of a suite of complementary tools, including CDP.”

To review the full report from Zerto and IDC, click here.

About Zerto
Zerto, a Hewlett Packard Enterprise company, empowers customers to run an always-on business by simplifying the protection, recovery, and mobility of on-premises and cloud applications. Zerto eliminates the risk and complexity of modernization and cloud adoption across private, public, and hybrid deployments. The simple, software-only solution uses continuous data protection at scale to solve for ransomware resilience, disaster recovery, and multi-cloud mobility. Zerto is trusted by over 9,500 customers globally and is powering offerings for Microsoft Azure, IBM Cloud, Google Cloud, Oracle Cloud, and more than 350 managed service providers.

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