• This topic has 19 replies, 11 voices, and was last updated August 28, 2019 by IT O.

vSphere 6.5 U3 Compatibility

  • ICT T
    July 9, 2019 02:27:03 PM

    Hi. We just patched ESXi via Update Manager which has installed ESXi 6.5 U3 when we were previously on 6.5 U2. Now we’re getting an unsupported ESXi version. It appears that VMware must have released 6.5 U3 within the past week and there is no mention of it on Zerto’s compatibility matrix – not even for the later releases such as version 7 (we’re currently on 6.5 U3 P1). Would an upgrade to the latest Zerto VR fix this or are we stuck?

    Bob C
    July 9, 2019 05:42:08 PM

    The latest version of Zerto is not compatible with ESXi 6.5 Update 3. I had to roll back a host upgrade. Hopefully, Zerto will release an update soon for compatibility.

    Amy M
    July 9, 2019 05:53:14 PM

    Our QA team is planning for this support.  I will update on this thread about our timeline to support vSphere 6.5 U3 as soon as possible.

    Amy Mitchell

    Zerto Platform Product Manager

    Amy M
    July 10, 2019 01:23:30 PM

    QA testing of vSphere 6.5 U3 is underway.  We expect to finish by July 17th.  I will update this forum when testing is finished.

    Amy Mitchell

    Zerto Platform Product Manager

    Bob C
    July 10, 2019 04:34:56 PM

    Thank you for the prompt response, Amy.

    Duncan L
    July 11, 2019 07:30:02 AM

    Let me know to we have the same issue here.

    Zerto U
    July 11, 2019 12:15:36 PM

    @Bob C – I have fallen into the same trap – VMware has told me there is not rollback – how did you manage to do so if you dont mind me asking

    Bob C
    July 11, 2019 06:59:56 PM

    Fortunately, I caught the issue after upgrading only a single host. I was able to roll back by pressing Shift+r when the hypervisor begins to load during host boot. It then presents an option to boot to a rolled back version. It did not roll back all the patches, but it did rollback from update 3.

    Zerto U
    July 11, 2019 07:05:55 PM

    Thanks for the reply Bob – I thought you would have done that – unfortunately I could not roll back to a different version for some reason. I had the choice to rollback to the  same version numbers and so the rebuilding starts….

    Gady N
    July 15, 2019 02:00:42 PM

    I think you should send a new flash info to the customers next time you don’t support a new vmware release so we don’t upgrade the infrastructure. Now 1 of my server is offline because on this compatibility issue.

    Amy M
    July 17, 2019 04:12:41 PM

    Zerto QA has finished validating support for vSphere 6.5 U3 on Zerto 6.5 and Zerto 7.0 today.  Thank you for your patience while we completed our validation.

    Amy Mitchell

    Zerto Product Manager

    Bob C
    July 17, 2019 05:54:44 PM

    Hi Amy,

    Does that mean the current release of Zerto will now work with vSphere 6.5 U3? Or will there be an updated patch release of Zerto we have to wait for?

     

    Thank you,

    Bob

    PCA S
    July 17, 2019 06:00:47 PM

    Ditto on Bob C’s question…?

    Amy M
    July 17, 2019 09:24:41 PM

    There are no updates to Zerto needed to run vSphere 6.5 U3.  We support vSphere 6.5 U3 on Zerto 6.5 and Zerto 7.0.

    Amy Mitchell

    Zerto Product Manager

    Art P
    July 18, 2019 01:17:44 AM

    Hi Amy,

    I’m running version 7.0U1P1 – my VRA for the vSphere 6.5 U3 host is still in error with “ESX 65 update 3 is not supported”.   Could you please let us know how to proceed if no updates are needed?

    Thank you,

    Art

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