Forums can be great…

for both customers and suppliers. As a guy whose been doing the VMware thing since 2004 I feel that one of the most valuable sources of information is VMware’s community forums. I can often find answers there must faster than if I put in a support ticket. I think suppliers (in this case Zerto employees) can learn more about the issues customers face and help to engage.

From what I’ve seen over a year of working with Zerto forums is a small handful of Zerto folks engaging in these forums. IMHO it would be a great idea to encourage all your field SE’s to engage in these forums. You are a growing company with a great product and a lot of new employees. Perhaps doing something like VMware does with contributor ratings and points.. maybe free gift cards (or licenses LOL) for attaining different levels.

Just a thought

Ron