• This topic has 4 replies, 3 voices, and was last updated October 21, 2021 by Chris R.

VRA installation failed

  • Roberto O
    May 23, 2018 10:22:40 PM

    Hi everybody,

    I have successfully installed Zerto on a Vmware environment, but when trying to install the VRA to ESX 5.0 host it fails.

    As I have read on installation guide, it is mandatory to use the host root password for finishing VRA installation on ESX5.5 and above, isn’t? Sadly, I have no root password. Is it any way to use another account with administrator privileges? Because reinstalling ESX host is not an option.

    Thanks in advance.

    Roberto O.

    Roberto O
    May 24, 2018 02:25:14 PM

    Misspelled “ESX 5.5 and above”, I meant “ESX 5.5 and below”.

    Sorry for the misunderstanding.

    Roberto O.

    VM T
    November 27, 2020 01:56:24 PM

    even i am facing same issue, i don’t have root password for one of the ESXi host. How to install the VRA on host without root credentials.

    Asif M
    October 14, 2021 07:06:45 PM

    I have root password still fails the isntalaltion

    Chris R
    October 21, 2021 10:34:39 AM

    Hi,

    I would raise a support case to see why the VRA is failing to install

    please ensure the version you are installing is supported on ESXI 5.5

    operability matrix can be found below :

    http://s3.amazonaws.com/zertodownload_docs/Latest/Zerto%20Virtual%20Replication%20Operability%20Matrix.pdf

    Regards

    Chris

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