• This forum has 884 topics, 1,646 replies, and was last updated July 5, 2024 by Aaron M.
    • Support Q & A
    • Temporary target while relocating DR site

      Hi! Our client has give us a task to relocate our on-prem DR site. While doing so, we need to avoid dataloss in case of a disaster strikes the production on-prem site. Our platform is VMware based. Can we use Long Time Retention from the primary site to Azure, or AWS directly, or must this […]

    • People: 2
      Replies: 1
    • August 5, 2022
    • Unable to Remove Esxi Host

      Hi Team, just looking your valid assistance in removing a host from Zerto GUI We have couple of hosts in maintenance mode in vCenter and removed those from clusters and moved to some other folder in vCetner. VRA’s in power off mode. now planning remove the hosts from Z-GUI unable to do the same, all […]

    • People: 1
      Replies: 0
    • August 2, 2022
    • disk stuck in offline wfcs after failover

      running windows server 2016, with failover cluster, sql service is running on top of it. we have replicated only the active node and tried to failover. the disks cannot be brought online, even with the san policy set to onlineAll. We also tried to clear the attributes via diskpart, and it fails. https://help.zerto.com/kb/000002930 https://kb.vmware.com/s/article/2000767 followed […]

    • People: 1
      Replies: 0
    • July 15, 2022
    • SQL Always-On Availability guidance

      Referring to the last page of this documentation: https://help.zerto.com/bundle/SQLBestPractices/resource/SQLBestPractices.pdf “It is also recommended for an MSSQL Always-On Availability Group to have listeners pre-configured on both the source and target IP ranges too” My question is how to do this? Using the Windows Failover Cluster management console (WFCMC), adding a “Client Access Point” to the Role, […]

    • People: 1
      Replies: 0
    • July 13, 2022
    • Task Waiting Input After Failover

      I did a Live Failover of a VM in version 8.5.  All went perfect.  I then did an upgrade to 9.0, and all is still good.  I then upgraded to 9.5 Update 1.  This was all done in the same morning/few hours.  Once I went to 9.5, I now have “1 Task Waiting for Input”  […]

    • People: 2
      Replies: 1
    • July 4, 2022
    • Journal reached its configured limit

      The journal for VM PRDEQVFVSIMAP01-RES in VPG Fiserv-PRDEQVFVSIMAPP01-ADH6 has reached its configured limit of 75 percent of the protected VM volumes size. Older checkpoints might be removed and the journal history might be reduced to make space for new data.

    • People: 1
      Replies: 0
    • July 1, 2022
    • Shutdown VRA shut down a VM on another host

      Environment:  vCenter 6.7 U3 ESXi 6.7 U3 Event: Needed to upgrade host Put host in Maintenance Mode All VMs evacuated (2) VMs remained: guest VM and VRA Manually vMotioned VM to another host (10) minutes later, right clicked and powered down VRA host goes into MM SIMULATANOUESLY the last VM migrated (from step 5) powered […]

    • People: 1
      Replies: 0
    • June 28, 2022
    • High Storage Latency

      Hi, we are getting a warning on some VPGs “High storage latency on host {hostname}. This may impair replication performance. Average latency: {n}ms. Last high storage latency occurrence: {periodSinceLast} ago. High storage latency has occurred {count} times in the last {periodSinceFirst} hours. I can see the fix in VRA0059 on your KB site but not […]

    • People: 1
      Replies: 0
    • June 21, 2022
    • Jumbo Frames Support

      Does Zerto support Jumbo Frames? I have a Vsphere 7.x environment with both NFS and iSCSI volumes. I’ve moved my production storage systems to 40GbE and Jumbo Frames (9000MTU) and made the matching changes in my vSphere environment except for Zerto volumes.

    • People: 1
      Replies: 0
    • June 16, 2022
    • Upgrade failed and now I can’t uninstall

      I ran the 9.0.x installer to upgrade an 8.5 installation and it hung on converting the VRA database for hours. Because of this I had to kill the installer from Task Manager as the cancel option was unresponsive in the installer. Now the current 8.5 install is corrupted, I can’t even export VPGs using the […]

    • People: 2
      Replies: 1
    • June 1, 2022
    • ESXi host Upgrades

      We will be performing upgrades to our Protected site ESXi hosts. Would request how we should configure or handle the VRA’s on the host during the process. Will a complete pause in replication be a best practice? If so, please advise/confirm how and where this would be performed. Site or VPG level?

    • People: 1
      Replies: 2
    • May 30, 2022
    • Wan Sizing Tool Download

      Hi team, I know it’s a stupid question, but I would like to know where to download the xls for WAN Sizing, in the documentation is showed that “the download is included with this document”, but.. I can’t find it 🙁 sorry again  for the very stupid question, could you provide me a direct link […]

    • People: 1
      Replies: 0
    • May 27, 2022
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