• This topic has 4 replies, 5 voices, and was last updated February 22, 2019 by Prashanth N.

Delete from Disk greyed Out

  • Matt W
    December 16, 2016 12:33:15 AM

    We have a VM (several really) that was replicated using zerto to our vCenter  (from a vCenter to our vCloud Director).

    This particular VM did a test failover and then the protected site had Zerto removed ungracefully.  So the test was never cleaned up properly and the VM was still registered at the recovery site

    These VM are no longer needed but are left stranded.  We are unable “delete from disk”  or remove from inventory because both options are greyed out.

    How do you manually unprotected a Zerto registered VM?

    Ibrahim O
    December 16, 2016 02:47:00 PM

    There is a vCenter database table that disables those options.  Zerto support has a utility you can run that will re-enable those options and then allow you to delete them.

    Sr. Cloud Infrastructure Engineer
    Andrew B
    May 16, 2017 05:44:33 PM

    Where can I download that utility. Thanks

    Daniel M
    July 17, 2017 11:04:18 AM

    Just send a support request to Zerto and you will receive a downolad link.

    Prashanth N
    February 22, 2019 12:13:30 PM

    Hi Daniel,

    I’ve the same issue, and I believe that I have the right query to remove the lock.

    My question is: is there any way to re-enable that options without reboot the vCenter Server? Being a SP you can imagine that it is a great pain.

    Thank you

    Raff

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