• This topic has 2 replies, 2 voices, and was last updated August 10, 2015 by .

Failed to updating AWS settings

  • Kennedy M
    August 7, 2015 04:27:09 PM

    Hello, I’m getting this error when trying to install Zerto Cloud Appliance:

    failed validating AWS access keys. Got exception: Failed to updating AWS settings.

    The AWS IAM user I’m using is an administrator, it has full access to the account.

    Thanks for your help.

    Kennedy M
    August 7, 2015 04:44:25 PM

    I found the installation log files, they are attached, looks like the installer is trying to connect to AWS on Ireland, that’s weird, I’m using Oregon as default zone.

    August 10, 2015 02:24:52 PM

    I’d like to get this over to our Support team. Can you open a case there to get it tracked and proactive attention?

    Senior Technical Architect at Zerto

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