- This topic has 13 replies, 11 voices, and was last updated March 8, 2018 by Ivo V.
MSI Error Code
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Deni PJanuary 20, 2017 07:34:03 PM
Hi… I’m doing the zerto installation. But, in the end of the installation I have a error message “MSI error code : -2147023293”
I try to search in google, but have not found anything to solved my problem.
Does anyone have the same experience? … or anyone can help provide solutions?
Thank’s before
Marvin TFebruary 8, 2017 01:21:45 PMPlease perform the following to remedy this issue:
1. Navigate to %windir%\\Installer
2. Within this folder, you will see a bunch of MSI files with random names. Locate the MSI of ZVM by checking the details in the properties of the MSI file.
For 4.5u3 – The size of the MSI should be 14,959KB
3. Download the following MSI file: https://zerto.box.com/s/xauxbgv7fdrjkojzmxkc6fogqvnw0y2n
4. Rename the downloaded MSI to have the same name of the MSI found in step #2.
5. Replace the MSI in the %windir%\\Installer folder with the customized MSI you’ve just renamed.
6. Run ZVR 5.0 upgrade.Thanks
Gal Oz
Zerto SupportShashidhar KJanuary 23, 2017 12:36:58 PMHi Deni P,
Could you please open a support ticket for this? We have seen this just a couple of times, and there are possibly a couple of changes you can make on your machine to resolve this.
Thank you,
Harry
Follow me: www.twitter.com/HarrySiiiMaarten VFebruary 8, 2017 01:34:34 PMWe had the same error and contacted Zerto Support with the followin reply. This worked for us.
1. Navigate to %windir%\\Installer
2. Within this folder, you will see a bunch of MSI files with random names. Locate the MSI of ZVM by checking the details in the properties of the MSI file.
For 4.5u3 – The size of the MSI should be 14,959KB 3. Download the following MSI file: https://zerto.box.com/s/xauxbgv7fdrjkojzmxkc6fogqvnw0y2n
4. Rename the downloaded MSI to have the same name of the MSI found in step #2.
5. Replace the MSI in the %windir%\\Installer folder with the customized MSI you’ve just renamed.
6. Run ZVR 5.0 upgrade.
Marvin TFebruary 8, 2017 01:54:30 PMPlease note that this solution applies when upgrading from 4.5u3 to 5.0u1 – for other versions please contact support and we will provide with different instructions.
One fix to this issue that I’ve seen and validated is when you are installing or upgrading:
On the “Windows Service User” page of the wizard, when you enter the account name, don’t use this format: account@domain.com. Instead, use domain\account. I got stumped by this early on with my first upgrade from 4.5 to 5.0 and then on a fresh install of 5.0U1. It was just luck that I found the problem I was having. I hope this is helpful for others. 🙂
IT Professional with focus on VMware Virtualization and BCDR solutions.Gene T‘s solution worked for a recent customer of mine as well.
IT Systems Engineer | VMware | SharePoint | ZertoDeni PMarch 9, 2017 02:51:08 AMThank’s All for your attention, I already closed this issue with following answer from Gal O 🙂
Shashidhar KMarch 9, 2017 12:13:38 PMThanks for the update, Deni!
Thanks Gal and everyone else for the helpful replies! I’m glad we were able to capture this here. 🙂
~Harry @HarrySiii
Follow me: www.twitter.com/HarrySiiiSystem BApril 7, 2017 10:53:08 AMSame error with update 5.0 to 5.0.21.2
“MSI error code : -2147023293”
Does the solution from Torben J work with this new version?
Dmitriy LApril 12, 2017 04:38:17 PMThis worked from 5.0 Update 1 to 5.2 Update 1
Here is the flow of actions you should follow for resolution:
1. Navigate to %windir%\Installer on the ZVM VM.
3. Within this folder, you will see a bunch of MSI files with random names.
locate the MSI of ZVM by checking the details in the properties of the MSI file.
For 5.0 – The size of the MSI should be 20,196KB 4. Download the following MSI file: https://zerto.box.com/s/9vr1wxwsnw5useg3xb3rqs7urrvvafqf
5. Rename the downloaded MSI to have the same name of the ZVM MSI found in step #3.
6. Replace the MSI in the %windir%\Installer folder with the customized MSI you’ve just downloaded and renamed (save a Backup of the old MSI).
7. Run ZVR installerSamantha RJune 15, 2017 02:16:56 PMHi I have someone that is going from 4.0 and uninstalling to reach 5.0 on a reinstall.. I have the MSI error but I need to know which MSI to replace. There is no size described for the 4.0 version. Does someone have an answer?
MAYBANK EJune 19, 2017 04:29:38 PMHi Samantha,
What MSI error did you hit and do you have the install logs?
I had this same issue just now. I was low on disk space and freed up some GB and installer went fine. It then went on to calculate disk space requirements and passed through.
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